DATA-DRIVEN PRODUCT DESIGNER & SENIOR UX SPECIALIST | 10+ YEARS IN VISUAL & INTERACTION DESIGN

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Experience

​Product Designer 

BOEING ​

03/2023 - Present​​

• Increased operational efficiency by 15%, leading the Boeing Modification Business Automation Project with user-centric design optimizations.

• Applied user-centered design principles & AI-driven interactions to create multi-modal experiences, improving task completion rates by 18%.

• Improved ordering efficiency by 30% for the Boeing Licensing Service Center by implementing a UX-driven solution that streamlined parts and software requests for Customer Engineers.

• Conducted usability testing with 30+ users to understand user insights & validation on responsive devices in mixed reality space.

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​UX Designer 

T-Mobile​

08/2022 - 02/2023​​

• Streamlined UX community syncs to enhance collaboration, launching a Figma-based front-line team experience aligned with product and customer acquisition strategies.

• Redesigned the iPad kiosk user flow using user-centered design principles to meet diverse business needs.

• Led migration from UXPin to Figma, integrating design systems and collaborating with SwiftUI developers for seamless implementation.

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​Product Designer 

JPMorgan Chase & Co​

07/2021 - 04/2022​​

• Delivered 30+ end-to-end projects in collaboration with product managers & engineers, ensuring seamless execution & high-quality outcomes.

• Led UX/UI design reviews to enhance website functionality & user experience, increasing user engagement across platforms by 28%.

• Collaborated with developers, copywriters, & designers to utilize UX Design methodologies and product strategies, driving a 30% improvement in campaign performance across marketing channels.

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​Product Designer 

Quadrant Technologies​

07/2020 - 07/2021​​

• Published an assessment that boosted user interaction by 22% & proposed new research methodologies, optimizing evaluation processes.

• Improved cross-team communication by over 40% through an AI chatbot concept for the creative department, clarifying design requests.

• Led end-to-end design of Proof-of-Concept (POC) projects, integrating client feedback loops to refine features and ensure alignment with user requirements and business objectives.

• Directed GAAD 2021 campaigns and organized UI/UX-focused events, enhancing organizational advocacy for accessibility and user experience excellence.

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Creative Lead

eBay​

01/2017 - 04/2019​​

• Collaborated on UX design initiatives to identify and implement marketing optimizations for B2B and B2C sales funnels, enhancing user engagement and conversion rates.

• Designed high-impact templates, banners, and promotional materials for digital and print advertising, aligning with brand guidelines and marketing objectives.

• Conducted user research and recommended enhancements to CSKB guidelines, leveraging insights to improve content accessibility and user satisfaction.

• Executed ad-hoc projects in social media marketing, including the creation of digital advertisements and UX-aligned strategies to increase brand visibility and customer engagement.

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Senior Visual Designer

Prince Advertisement​

03/2015 - 12/2016​​

• Converted print publications to digital interactive experiences, resulting in cost savings of 100k on a (QoQ) quarter-over-quarter basis.

• Implemented a strategic social media presence & standardized practices, enhancing company visibility, leading to a 27% (MoM) increase.